At Amber Beauty, we are committed to protecting your privacy and handling your personal information with care and transparency. This Privacy Policy outlines how we collect, use, store, and protect your personal data when you visit our website, make a purchase, or interact with our services. By using our website, you consent to the practices described in this policy.
Section 01
Information We Collect
We may collect the following types of information when you use our website or services:
- Personal Identification Information: Your name, email address, phone number, billing address, and shipping address when you create an account, place an order, or fill out a contact form.
- Payment Information: Credit or debit card details and billing information collected securely via our payment processor. We do not store full card numbers on our servers.
- Order & Transaction Data: Details of products purchased, order history, returns, and any communications related to your orders.
- Account Information: Username, password (encrypted), and preferences saved to your Amber Beauty account.
- Non-Personal Identification Information: Browser type, operating system, referring URLs, pages visited, time spent on pages, and other analytical data collected automatically when you visit our site.
- Communications: Any messages, reviews, or feedback you send to us directly via email, phone, or our website contact form.
Section 02
How We Use Your Information
Amber Beauty uses the information we collect for the following purposes:
- To Process Orders: We use your personal and payment information to fulfil purchases, process payments, arrange delivery, and send order confirmations and tracking updates.
- To Improve Customer Service: Your information helps us respond to enquiries, resolve issues, and provide a more personalised support experience.
- To Personalise Your Experience: We may use aggregated data to understand how customers interact with our website and tailor product recommendations to your preferences.
- To Improve Our Website & Products: Feedback and usage data help us enhance our website functionality, product range, and overall shopping experience.
- To Send Communications: With your consent, we may use your email address to send order updates, promotional offers, new arrivals, and beauty tips. You may unsubscribe at any time.
- To Comply with Legal Obligations: Where required, we may use or disclose your information to comply with applicable laws, regulations, or legal processes.
Section 03
How We Protect Your Information
We take the security of your personal information seriously. Amber Beauty adopts appropriate data collection, storage, and processing practices and security measures to protect against unauthorised access, alteration, disclosure, or destruction of your personal data.
While we implement robust safeguards, please be aware that no method of transmission over the internet is 100% secure. We encourage you to use a strong password and keep your account credentials confidential.
Section 04
Sharing Your Personal Information
Amber Beauty does not sell, trade, or rent your personal information to third parties for their marketing purposes.
We may share your information in the following limited circumstances:
- Service Providers: We may share data with trusted third-party partners who assist us in operating our website, processing payments, or delivering orders (e.g. shipping carriers, payment processors). These providers are contractually obligated to keep your information confidential.
- Legal Requirements: We may disclose your information where required by law, court order, or governmental authority.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you before your data is transferred and becomes subject to a different privacy policy.
- Aggregated Data: We may share generic, aggregated, non-personally identifiable information with business partners, affiliates, or for analytical purposes.
Section 05
Third-Party Services
We may use third-party services to support and enhance our website and operations. These may include:
- Analytics Tools (e.g. Google Analytics) to understand website traffic and usage patterns.
- Payment Processors to handle secure transaction processing.
- Email Marketing Platforms to manage newsletters and promotional communications.
- Shipping & Fulfilment Partners to deliver your orders.
- Social Media Platforms for advertising and engagement purposes.
Each third-party provider operates under its own privacy policy governing the use of your information. We encourage you to review the privacy policies of any third-party services you interact with through our platform.
Section 06
Cookies & Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyse site performance.
- Essential Cookies: Required for the website to function properly, such as maintaining your shopping cart and login session.
- Analytics Cookies: Help us understand how visitors interact with our site so we can improve the experience.
- Marketing Cookies: Used to deliver personalised advertisements and measure their effectiveness.
- Preference Cookies: Remember your settings and preferences for a more tailored experience.
You may set your web browser to refuse cookies or to alert you when cookies are being sent. Please note that disabling certain cookies may affect the functionality of some parts of our website, such as the shopping cart or account login.
Section 07
Your Rights & Choices
We respect your right to control your personal information. You have the following rights with regard to the data we hold about you:
To exercise any of these rights, please contact us at admin@amberbsolutions.com. We will respond to all requests within a reasonable timeframe.
Section 08
Data Retention
We will retain your personal information only for as long as is necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
- Order and transaction records are retained for a minimum of 7 years to comply with financial and legal requirements.
- Account information is retained for as long as your account remains active. You may request deletion of your account at any time.
- Marketing preferences and communication records are retained until you withdraw your consent.
Once data is no longer required, we will securely delete or anonymise it in accordance with our internal data management policies.
Section 09
Children's Privacy
Our website and services are not directed to individuals under the age of 13. Amber Beauty does not knowingly collect personal information from children under 13 years of age.
If we discover that we have inadvertently gathered personal data from a child under 13, we will take immediate steps to delete that information from our records. If you believe we may have collected information from a child, please contact us promptly at admin@amberbsolutions.com.
Section 10
Changes to This Privacy Policy
Amber Beauty reserves the right to update this Privacy Policy at any time. When changes are made, we will revise the "Last updated" date at the top of this page and, where appropriate, notify you by email or a prominent notice on our website.
We encourage you to review this page periodically to stay informed about how we are protecting your information. Your continued use of our website following any changes constitutes your acceptance of the revised policy.
Section 11
Mobile Opt-In
Amber Beauty is committed to protecting the privacy of your mobile data. We want to be clear about how we handle mobile opt-in information:
Your mobile number is used solely for order-related communications, appointment reminders, and service notifications that you have explicitly opted into. You may opt out at any time by replying STOP to any SMS message from us, or by contacting us directly.
Section 12
Contact Us
If you have any questions about this Privacy Policy, how we handle your personal data, or wish to exercise any of your rights, please reach out to us. We are happy to help.